managers who consistently select, keep, motivate, and gain the
commitment of their employees to “go the extra mile” for
customers.
The Manager's Mini Guide Series are wonderful tools
designed to give today's managers up to date ideas, tips and
easy to implement action steps for selecting and keeping the
best people . . . building a customer focused team . . . to
increase sales and profits.
- Recruiting and Selecting Customer Focused
Employees
- Recruiting and Selecting The Best Managers
- Motivating Teenage Workers
- Retaining Teenage Workers
- Communicating with Teenage Workers
- Orientation for New Teenage Workers
- Becoming A Totally Awesome Teenage Worker
- Going The Extra Mile for Customers
never stay on the job long enough to develop
important work skills, to know what a good job looks
like or to get really good at their job,” says Fred
Martels, President of People Solution Strategies,
and employee and customer loyalty consulting firm
in Chesterfield, Mo. This negative pattern tends to
repeat itself, and it can cause challenges for
employers.”
HR Magazine, 2005
