Keep Customers Coming . . . Increase Sales . . .
Generate More Referrals
measurement tool that provides you with actionable feedback about your customer’s experience at each
location that you can compare to the total company, benchmark against industry norms, and link to
financial/business results.
Use the results to close the gap between what your company believes customers experience and what
they actually do experience so that your customers not only return but also enthusiastically recommend you
to others.
Report My Service™ Customer Feedback can be linked with The Voice of Your Customers and The Voice
of Your Employees Insight surveys.
- How likely customers are to continue buying your products/services
- Customer recommendations
- Knowledgeable, experienced and competent employee
- Employees who care about doing a good job
- In-stock products
- Employees who treat customers with respect
- Employees focused on customers, attentive service, meeting needs, and friendliness
- Professionalism
- Product quality/freshness
- Service quality
- Response time
- Delivering what was promised
- The level of trust customers have
Regularly measures what’s most important to your customers’ and their experience with your
products, service, and employees. Report My service is customized for your company and industry.
