|
|
|
Percent Strongly
Agree
|
|
19
|
|
|
|
1 - The
Atmosphere of the store is superior
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Choice
|
Count
|
Percentage of Sample Answering
|
Percentage of Sample Asked
|
Percentage of Total Sample
|
|
|
Strongly Agree
|
28
|
19.0%
|
18.5%
|
18.5%
|
|
|
Agree
|
54
|
36.7%
|
35.8%
|
35.8%
|
|
|
Neutral
|
36
|
24.5%
|
23.8%
|
23.8%
|
|
|
Disagree
|
12
|
8.2%
|
7.9%
|
7.9%
|
|
|
Strongly Disagree
|
17
|
11.6%
|
11.3%
|
11.3%
|
This store offers unique and different products which are of value to me
|
|
|
Percent Strongly
Agree
|
|
19
|
|
|
|
2 - This
store offers unique and different products which are of value to me
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Choice
|
Count
|
Percentage of Sample Answering
|
Percentage of Sample Asked
|
Percentage of Total Sample
|
|
|
Strongly Agree
|
27
|
18.8%
|
17.9%
|
17.9%
|
|
|
Agree
|
66
|
45.8%
|
43.7%
|
43.7%
|
|
|
Neutral
|
38
|
26.4%
|
25.2%
|
25.2%
|
|
|
Disagree
|
5
|
3.5%
|
3.3%
|
3.3%
|
|
|
Strongly Disagree
|
8
|
5.6%
|
5.3%
|
5.3%
|
The products offered are of the highest quality
|
|
|
Percent Strongly
Agree
|
|
20
|
|
|
|
3 - The
products offered are of the highest quality
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Choice
|
Count
|
Percentage of Sample Answering
|
Percentage of Sample Asked
|
Percentage of Total Sample
|
|
|
Strongly Agree
|
29
|
20.3%
|
19.2%
|
19.2%
|
|
|
Agree
|
53
|
37.1%
|
35.1%
|
35.1%
|
|
|
Neutral
|
38
|
26.6%
|
25.2%
|
25.2%
|
|
|
Disagree
|
10
|
7.0%
|
6.6%
|
6.6%
|
|
|
Strongly Disagree
|
13
|
9.1%
|
8.6%
|
8.6%
|
This store keeps me informed about new products
|
|
|
PercentStrongly Agree
|
|
1400
|
|
|
|
4 - This
store keeps me informed about new products
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Choice
|
Count
|
Percentage of Sample Answering
|
Percentage of Sample Asked
|
Percentage of Total Sample
|
|
|
Strongly Agree
|
20
|
13.9%
|
13.2%
|
13.2%
|
|
|
Agree
|
34
|
23.6%
|
22.5%
|
22.5%
|
|
|
Neutral
|
48
|
33.3%
|
31.8%
|
31.8%
|
|
|
Disagree
|
20
|
13.9%
|
13.2%
|
13.2%
|
|
|
Strongly Disagree
|
22
|
15.3%
|
14.6%
|
14.6%
|
This store educates me on how to use new products or how to use
existing products in new ways
|
|
|
5 -
This store educates me on how to use new products or how to use
existing products in new ways
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Choice
|
Count
|
Percentage of Sample Answering
|
Percentage of Sample Asked
|
Percentage of Total Sample
|
|
|
Strongly Agree
|
23
|
16.3%
|
15.2%
|
15.2%
|
|
|
Agree
|
40
|
28.4%
|
26.5%
|
26.5%
|
|
|
Neutral
|
37
|
26.2%
|
24.5%
|
24.5%
|
|
|
Disagree
|
17
|
12.1%
|
11.3%
|
11.3%
|
|
|
Strongly Disagree
|
24
|
17.0%
|
15.9%
|
15.9%
|
Employees are experienced, knowledgeable, and competent
|
|
|
6 -
Employees are experienced, knowledgeable, and competent
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Choice
|
Count
|
Percentage of Sample Answering
|
Percentage of Sample Asked
|
Percentage of Total Sample
|
|
|
Strongly Agree
|
31
|
21.8%
|
20.5%
|
20.5%
|
|
|
Agree
|
40
|
28.2%
|
26.5%
|
26.5%
|
|
|
Neutral
|
33
|
23.2%
|
21.9%
|
21.9%
|
|
|
Disagree
|
14
|
9.9%
|
9.3%
|
9.3%
|
|
|
Strongly Disagree
|
24
|
16.9%
|
15.9%
|
15.9%
|
Employees listen to what I have to say
|
|
|
7
- Employees listen to what I have to say
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Choice
|
Count
|
Percentage of Sample Answering
|
Percentage of Sample Asked
|
Percentage of Total Sample
|
|
|
Strongly Agree
|
35
|
24.6%
|
23.2%
|
23.2%
|
|
|
Agree
|
50
|
35.2%
|
33.1%
|
33.1%
|
|
|
Neutral
|
29
|
20.4%
|
19.2%
|
19.2%
|
|
|
Disagree
|
6
|
4.2%
|
4.0%
|
4.0%
|
|
|
Strongly Disagree
|
22
|
15.5%
|
14.6%
|
14.6%
|
Employees enjoy helping customers (being of service)
|
|
|
8
- Employees enjoy helping customers (being of service)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Choice
|
Count
|
Percentage of Sample Answering
|
Percentage of Sample Asked
|
Percentage of Total Sample
|
|
|
Strongly Agree
|
30
|
21.1%
|
19.9%
|
19.9%
|
|
|
Agree
|
47
|
33.1%
|
31.1%
|
31.1%
|
|
|
Neutral
|
33
|
23.2%
|
21.9%
|
21.9%
|
|
|
Disagree
|
15
|
10.6%
|
9.9%
|
9.9%
|
|
|
Strongly Disagree
|
17
|
12.0%
|
11.3%
|
11.3%
|
Employees take pride in their work (caring about quality,
service, attentive to my needs)
|
|
|
9
- Employees take pride in their work (caring about quality,
service, attentive to my needs)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Choice
|
Count
|
Percentage of Sample Answering
|
Percentage of Sample Asked
|
Percentage of Total Sample
|
|
|
Strongly Agree
|
31
|
21.7%
|
20.5%
|
20.5%
|
|
|
Agree
|
40
|
28.0%
|
26.5%
|
26.5%
|
|
|
Neutral
|
37
|
25.9%
|
24.5%
|
24.5%
|
|
|
Disagree
|
10
|
7.0%
|
6.6%
|
6.6%
|
|
|
Strongly Disagree
|
25
|
17.5%
|
16.6%
|
16.6%
|
Employees recognize me as a regular customer
| | | | | | | | |