Fred Martels Customer and employee loyalty strategy Human resources management Research and satisfaction measurement Leadership Assessment, Development, Coaching
				Fred Martels is a customer and employee loyalty expert and President of People Solution Strategies, LLC. PSS specializes in helping companies achieve breakthrough business results and sustainable financial growth by showing them what the right things are to do. “We quantify right . . . and close the gap between what organizations want to achieve and the ability of their organization to achieve it.” He has worked with organizations such as Pepsi Cola Bottler BRC, Iomega, Ben & Jerry’s, Enterprise Consulting Group, The EEOC, CMC of Pittsburgh, The National Grocers Association, supermarket chains, Western Michigan University, American Rental Association, International Association of Amusement Parks and Attractions, the National Association of Convenience Stores, Denny’s Restaurants, Associated Wholesale Grocers (Springfield, MO). As a senior human resource executive, Martels spent over 25 years creating systems and processes that propelled Dierbergs Markets in St. Louis MO., to nationally recognized leadership in the retail industry. Through Martels’ leadership, Dierbergs was the recipient of the Arthur Andersen Enterprise Award for Best Practices in Motivating and Retaining Employees and For Exceeding Customer Expectations. His innovative approach to employee satisfaction reduced employee turnover at Dierbergs to just one third the national average while increasing customer loyalty. Roles:  Project management, lead consulting, HR best practices review, HR department systems development, management training, meeting/group facilitation, focus groups, leadership best practices, loyalty research, leadership assessments, leadership/executive coaching, and vendor analysis. Martels is the author of:  Making the Leap from Survivor to Thriver . . . Why Some Companies Thrive and Others Don’t When Faced With Extreme Competition, The Wal-Mart Supercenter Customer Loyalty Studies, CO-author of The Teenage Worker Retention and Motivation Study, Numerous learning guides, video and audio programs. Fred has provided “expert witness” testimony in employee turnover and retention matters and has been qualified in a court of law as an “expert” in employee turnover and employee retention studies.