Keep Customers Coming . . . Increase Sales . . .
Generate More Referrals
. . .and listen to the voice of their customers
- What trends are occurring in the marketplace?
- How are we viewed by our customers and prospects?
- Do we know what our customers’ expectations really are?
- How can we retain more customers?
- What opportunities exist to increase sales?
- What are our greatest strengths and weaknesses?
- Are we vulnerable to competition?
- Do we know why customers leave?
- How likely are our customers to refer us to others?
. . . and listen to the voice of their employees
- How can we retain good employees?
- Are we vulnerable to loosing good employees?
- Will our employees recommend our company as a great place
- What are our strengths and weaknesses as an employer?
- Do we know what it takes to gain our employees commitment to goals?
